Refund Policy – VMR Assist Ltd

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Company Name: VMR Assist Ltd
Registered Address:  Swindon, UK
Company Number: 16629751
Contact: 07778703231 / info@vmr-assist.co.uk

 

1. General Policy

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• VMR Assist Ltd provides vehicle recovery, collection, and transportation services locally and nationwide.

• All bookings are confirmed once a service is scheduled and any deposit or payment arrangements are agreed.

• Refunds are considered on a case-by-case basis in line with this policy and applicable UK consumer laws.

 

2. Cancellation by Customer

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• More than 24 hours before service: Full refund of any payment made.

• Less than 24 hours before service: 50% of the service fee may be retained to cover allocated resources.

• After driver has been dispatched: No refund is available; full service fee is payable.

 

3. Cancellation by VMR Assist Ltd

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• If the Company is unable to provide the service due to mechanical issues, staff unavailability, or unforeseen circumstances, a full refund will be issued.

• Where possible, the Company will offer to reschedule the service at no extra cost.

 

4. Delays & Service Issues

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• Delays caused by traffic, weather, or other events outside our control do not qualify for a refund.

• If the Company fails to provide the service within a reasonable timeframe and cannot complete it, a full refund will be issued.

 

5. Non-Refundable Situations

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• Failure by the customer to provide correct vehicle information or access for collection/delivery.

• Vehicles deemed unsafe, overweight, or illegal to transport.

• Personal belongings left in the vehicle. VMR Assist Ltd is not responsible for loss or damage to items inside the vehicle.

 

6. Refund Method

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• Refunds will be issued using the original payment method within 7–10 business days of approval.

 

7. How to Request a Refund

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• To request a refund, please contact us via:
  📧  Email

• Include your booking reference, date of service, and reason for the refund request.

 

8. Legal Compliance

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• This policy is designed to comply with UK consumer protection laws.

• VMR Assist Ltd reserves the right to update this policy at any time; the most current version will always be available on our website.