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Company Name: VMR Assist Ltd
Registered Address: Swindon, UK
Company Number: 16629751

Contact: 07778703231 / info@vmr-assist.co.uk

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1. Introduction

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VMR Assist Ltd values your privacy. This Privacy Policy explains how we collect, use, and protect personal information from customers, website users, and partners in compliance with the UK GDPR and Data Protection Act 2018.

By using our services or website, you consent to the practices described in this policy.

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2. Information We Collect

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We may collect the following personal information:

• Contact information: Name, phone number, email address.

• Vehicle details: Make, model, registration number, condition.

• Service details: Pickup and delivery addresses, preferred dates/times.

• Payment information: Card or bank details (processed securely by payment providers; we do not store full card details).

• Website usage data: IP address, pages visited, cookies (for analytics and website functionality).

 

3. How We Use Your Information

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Your information is used for the following purposes:

• To provide vehicle recovery, collection, and transport services.

• To communicate with you regarding bookings, updates, or queries.

• To process payments and issue invoices.

• To comply with legal obligations and insurance requirements.

• To improve our services and website experience.

 

4. Sharing Your Information

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We will never sell your personal data. We may share your information with:

• Payment processors to handle transactions.

• Insurance providers if required for a claim or coverage.

• Law enforcement or regulatory authorities if legally required.

 

5. Cookies & Website Analytics

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• Our website uses cookies to improve user experience and monitor website performance.

• You can disable cookies in your browser settings, but some features may not function properly.

 

6. Data Retention

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• We retain personal data only as long as necessary for providing services, fulfilling legal obligations, or resolving disputes.

• Customer and booking data is generally kept for up to 6 years for accounting and legal compliance.

 

7. Your Rights

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Under the UK GDPR, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data (where legally allowed).

• Object to processing or request restriction of processing.

• Request portability of your data to another provider.

To exercise your rights, contact us at:
📧 info@vmr-asssist.co.uk
 

8. Data Security

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We implement reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorized access.

 

9. Changes to This Policy

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VMR Assist Ltd may update this Privacy Policy from time to time. The most current version will always be available on our website.

 

10. Contact Information

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For questions or concerns regarding this Privacy Policy or your personal data, please contact:
VMR Assist Ltd
📧 info@vmr-assist.co.uk