Terms & Conditions

Terms & Conditions - the basics

1. Definitions

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• “Company” refers to VMR Assist Ltd.

• “Customer” refers to the person or business requesting services.

• “Vehicle” refers to any car, van, or motor vehicle subject to recovery, collection, or delivery.

• “Services” refers to vehicle recovery, breakdown assistance, collection, transportation, and delivery provided by the Company.

2. Scope of Services

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• The Company provides local and nationwide vehicle recovery and transportation services.

• Services are provided subject to vehicle accessibility, road conditions, and legal compliance.

• The Company reserves the right to decline services if the vehicle is unsafe to load or transport.

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3. Bookings & Cancellations

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• Bookings must include accurate details: vehicle type, condition, pick-up and drop-off addresses.

• Cancellation fees may apply if a booking is cancelled less than 24 hours before the agreed time.

• The Company reserves the right to cancel or reschedule services in cases of extreme weather, traffic disruption, or unforeseen mechanical issues.

4. Pricing & Payment

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• Prices are confirmed at the time of booking, based on mileage, vehicle type, and job complexity.

• Payment is required in full upon completion of service, unless otherwise agreed in writing.

• Late payments may incur additional charges.

5. Customer Responsibilities

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• The Customer must ensure the vehicle is ready for collection at the agreed time.

• All personal belongings should be removed before transport – the Company is not liable for loss or damage to personal items left in the vehicle.

• The Customer must disclose if the vehicle is a non-runner, has accident damage, or is otherwise unsafe to move.

6. Company Responsibilities

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• The Company will take reasonable care in handling, loading, transporting, and unloading vehicles.

• The Company is fully insured for road risks, goods in transit, and public liability (details available on request).

• The Company is not liable for:

  • Pre-existing damage to the vehicle.

  • Mechanical, electrical, or structural faults arising during or after transportation.

  • Delays caused by traffic, weather, or events beyond its control.

7. Insurance & Liability

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• Vehicles are transported under the Company’s insurance policy up to [insert amount, e.g., £50,000 per vehicle].

• Any claims for damage must be reported in writing within 24 hours of delivery with supporting evidence (photos, description).

• The Company’s total liability shall not exceed the value of the service fee or the insured value, whichever is lower.

8. Delays & Force Majeure

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• The Company will make reasonable efforts to meet agreed collection/delivery times.

• The Company shall not be liable for delays caused by breakdowns, accidents, road closures, extreme weather, or other events outside its reasonable control.

9. Termination of Service

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• The Company reserves the right to refuse or terminate a job if the Customer is abusive, fails to provide correct information, or if the vehicle presents a safety risk.

10. Governing Law

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• These Terms & Conditions are governed by the laws of England & Wales.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

What to include in the T&C document